Cancellation policy

Free consultation

Your consultation is free. You can cancel or reschedule it for free up to 24 hours before your appointment.

When a card is saved to reserve a consultation, a one-time $50 fee is charged to it in three cases: you cancel or reschedule less than 24 hours before, you do not show up, or you arrive 15 minutes late or more without telling us first. If a fee is charged, we will text or email you the reason. The card is not charged for anything else, and we never see or store your full card number. Only the last four digits are kept on file.

Your consent stays in effect until your appointment is completed or cancelled. If we change this policy, we will tell you by text or email before it applies to you.

Before your visit

For the free consultation, a correction, removal or repair, please come with clean hair. If you have your own hair you would like installed, bring it to the consultation.

For a new K-tip set there is nothing special to prepare.

Hair extension appointments

Installations and corrections take several hours, so please tell us as early as you can if your plans change. Cancel or reschedule at least 24 hours ahead by WhatsApp, text or phone.

Late arrival

If you know you will be 15 minutes late or more, let us know in advance by WhatsApp, text or phone and we will do our best to keep your time. Without notice, the booking is cancelled automatically and counts as a no-show: when a card is saved for your appointment, the $50 fee applies.

If we need to reschedule

If the salon has to move or cancel your appointment, we will contact you as early as possible and you will never be charged for it.